Velvet Lips Studio – Privacy Policy

Operated by JMD Consulting
Vermont, Victoria, Australia

Effective Date: 19 April 2026

1. Introduction

Velvet Lips Studio (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information.

By engaging our services, booking an appointment, or using our website, you agree to this Privacy Policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

Identity Information

  • Full name

  • Date of birth (for age verification)

Contact Information

  • Phone number

  • Email address

  • Social media handles (if used for communication)

Booking & Transaction Information

  • Appointment details

  • Deposit and payment records

  • Service history

Sensitive Information (Medical Information)

  • Medical history

  • Skin conditions

  • Allergies

  • Medications

  • Pregnancy status (if relevant)

This is classified as sensitive information under Australian privacy law.

3. How We Collect Your Information

We collect personal information when you:

  • Make a booking online, in person, or via social media

  • Complete consultation or consent forms

  • Communicate with us via phone, SMS, email, or social media

  • Make payments or deposits

  • Attend an appointment

Where reasonable and practical, we collect personal information directly from you.

4. Why We Collect Your Information

We collect and use your personal information to:

  • Provide safe and appropriate cosmetic tattoo services

  • Assess your suitability for treatment

  • Manage bookings, cancellations, and payments

  • Communicate with you about appointments

  • Maintain accurate business and client records

  • Comply with legal and regulatory obligations

We will not collect personal information unless it is reasonably necessary for our services.

5. Medical Information & Consent

Medical and health information is collected solely for the purpose of ensuring safe treatment.

By providing this information, you:

  • Consent to its collection and use for treatment purposes

  • Acknowledge it is required for client safety and suitability assessment

If you choose not to provide relevant medical information, we may refuse or postpone treatment for safety reasons.

6. Use and Disclosure of Personal Information

We do not sell or rent your personal information.

We may disclose your personal information to:

  • Payment processors and banking providers

  • Booking and scheduling systems

  • IT and cloud storage providers

  • Legal or regulatory authorities if required by law

Some third-party providers may store data outside Australia. We take reasonable steps to ensure these providers handle your information securely.

7. Data Security

We take reasonable steps to protect your personal information from:

  • Misuse

  • Loss

  • Unauthorised access

  • Modification or disclosure

Security measures may include:

  • Password protection

  • Secure storage systems

  • Limited staff access

  • Secure payment platforms

However, no method of electronic storage is 100% secure.

8. Data Breach Notification

In the event of a data breach involving personal information that is likely to result in serious harm, we will take reasonable steps to:

  • Contain the breach

  • Assess the risk

  • Notify affected individuals where required

  • Comply with applicable legal obligations

9. Access and Correction

You may request access to your personal information or request corrections by contacting us.

We may require identity verification before providing access.

10. Retention of Information

We retain personal and medical information only for as long as necessary to:

  • Provide services

  • Maintain business records

  • Comply with legal obligations

When no longer required, information will be securely deleted or de-identified.

11. Cookies and Website Analytics

Our website may use cookies and tracking technologies to:

  • Improve website functionality

  • Analyse website traffic

  • Enhance user experience

You may disable cookies through your browser settings, however some website features may not function properly.

We may use third-party analytics tools (e.g. Google Analytics, social media pixels).

12. Social Media & Messaging Platforms

We may communicate with you via platforms such as Instagram, Facebook, or SMS.

Please be aware that:

  • These platforms have their own privacy policies

  • We are not responsible for their data handling practices

13. Complaints

If you believe we have breached your privacy, you may contact us using the details below.

We will:

  • Acknowledge your complaint

  • Investigate the issue

  • Respond within a reasonable timeframe

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

14. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

15. Contact Us

Velvet Lips Studio
Vermont, Victoria, Australia
Email: liptattoo1@gmail.com

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